There have only been a select few times when I remember actually getting great customer service. (That customer’s service that you talk about for an hour on the way home, and that you remember to mention to everyone you come in contact with over the next week) One of these times was at one of my favorite restaurants, Olive Garden.
A few years ago my mom, her friend, a couple of other girls, and I went to Las Vegas to see a Kelly Clarkson concert. Before going to the show we decided to go have dinner at Olive Garden. After being seated our waiter came to take our drink orders. Not only was he tall, dark, and handsome he was funny! His name was Julian, and we all started to get to talking to him. Come to find out that he had actually been planning on going to the same Kelly Clarkson concert we were going to go to! He proceeded to tell us that the concert had been canceled, because Kelly Clarkson had come down with a bad case of bronchitis. We were all a little disappointed about the news. None the less we had an amazing time at dinner. Julian cheered us up by his awesome customer service, and the food was great!...But that’s not the end of the story. Kelly Clarkson had to reschedule the concert for a few months in advance, so we planned on attending the up coming concert. When we drove to Las Vegas for the concert we chose to eat at the same Olive Garden, because of the great customer service we had before. When we walked inside we were greeted by a young girl. We asked her if Julian was working and if he could be our waiter. She proceeded to tell us that he actually had the night off, because he was attending the Kelly Clarkson concert!! We thought it was hilarious. We had another incredible dinner that night, and went on to see a great concert.
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